Privacy policy

Aiming at compliance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 applicable as of May 25, 2018, hereinafter referred to as “GDPR” and Law No. 78-17 of January 6, 1978 as amended (Loi Informatique et libertés)

GARDEL SA attaches great importance to the protection of the personal data you entrust to us.

1. Data controller

GARDEL SA – Usine GARDEL – 97 160 Le Moule.

Represented by Mr Nicolas PHILIPPOT acting in his capacity as Managing Director

2. Collected data

2.1 Legal basis for data collection :

Contract performance (Art 6-1b RGPD):

  • Customer & supplier relations: The data you entrust to us is essential for the execution of purchase orders and sales contracts, for the duration of our contractual relationship.
  • Management of the relationship with growers: The data you give us is essential for the management of the grower file, for the payment of sums due for the quantities of cane delivered, for the management of the weighing file, and for the management of the “Filière BIO” file.

Legitimate Interests of GARDEL SA (Art 6-1f of the RGPD):

  • Website: Contact details are essential to enable you to contact our teams. The data collected enables us to offer you services in line with your expectations.
  • Video surveillance: Gardel SA has installed a video surveillance system to protect employees, visitors and property.
  • Job offers: The data collected from your unsolicited or requested application is essential for selecting the best profile for the job.
  • Access control: Contact data and video surveillance data are essential to enable a specialized company to set up secure access conditions to GARDEL SA sites.

Legal obligations incumbent on GARDEL SA (Art 6-1c RGPD) under applicable law (Art 6-1c RGPD):

We are sometimes required to process your personal data in order to comply with applicable laws and regulations, for example when we are obliged to report suspected fraud.

Other business purposes may exist in relation to the processing of your data, including the negotiation, conclusion and performance of contracts, the management of accounts and records, the support of activities related to corporate social responsibility, and judicial, regulatory and internal investigations.

Your consent (Art 6-1a of the RGPD):

For example, when you have voluntarily provided us with information in order to participate in a commercial operation initiated by GARDEL SA. You may withdraw your consent at any time by clicking here. Manage your rights

2.2 Origin of data collected :

2.2.1 Data transmitted by third parties

  • By the DAAF, as part of your annual graphic area declaration.
  • By the Société d’Intérêt Collectif Agricole (SICA), within the framework of the agreements signed when the 2023-2028 cane convention was set up.

2.2.2 Data is collected directly from you on the occasion of :

  • Your visit to our website and the entry of information on the contact form
  • Your visit to one of the sites administered by GARDEL SA. – The purchase of a product or service that GARDEL SA offers.
  • Your call about a product or service in which you have expressed an interest.
  • Your application to one of our job offers.

2.3 Types of data collected :

We collect and process the following personal data:

  • Personal data, identification data, Images (Last name, First name, Position, e-mail address, postal address, telephone number)
  • Location data (grazing number, plot location, etc.)
  • Commercial data (e.g.: data required for loyalty-building, canvassing, satisfaction surveys, statistics and promotional activities).
  • Data relating to the goods or services subscribed to (data relating to invoice payment, follow-up of the commercial relationship, notices left, claims management, etc.).
  • Financial data (example: RIB, ATD…).
  • Professional life (CV, professional situation, education, training, diplomas) when you apply for a job.
  • Connection data (IP addresses, logs, connection identifiers, etc.)
  • Internet data (cookies, tracers, browsing data, audience measurement, etc.)
  • If your personal data is collected by means of a form, you will be informed of the compulsory nature of the information by an asterisk (*) next to the fields concerned. The absence of an asterisk means that the information requested is not mandatory.

Only personal data that is strictly necessary for the purposes described below, i.e. to subscribe to publications and to compile statistics on website traffic, is collected.

3. Purpose of processing

  • Handling your inquiries
  • Management of sugar cane purchases in line with GARDEL SA’s legal obligations.
  • Contract performance (delivery, invoicing, etc.)
  • Collection/issuance of payments.
  • Update customer & supplier information in a dedicated database.
  • Customer relations: a customer service department accessible by post, telephone, e-mail or chat for any questions or complaints.
  • Satisfaction surveys.
  • Sending information about changes or developments in our services.
  • Security of people and property (video surveillance).
  • Management of unpaid bills and disputes.
  • Managing the exercise of your rights to your personal data.

4. Data retention period

Your personal data is kept for a period that complies with legal provisions or is proportionate to the purposes for which it was collected. However, your personal data may be kept for a longer period if we are required to do so by law or regulation.

Retention periods vary depending on whether we have an ongoing contractual relationship with you (you are an active customer or supplier), whether we have had a contractual relationship with you in the past (you are an inactive customer or supplier) or whether we have never had such a relationship with you (you are a prospect).

Data categories

Goals

Shelf life

Prospect data

All data

Create and manage a prospect file

3 years from the date of collection of the data or the last contact from the prospect

Data relating to an active customer or supplier

All data

Customer / Supplier account management

For the duration of the contractual relationship

Payment data

Payment of benefits

10 years (Article L 123-22 of the French Commercial Code).

Data relating to an inactive customer or supplier

Data relating to the performance of a sales or service contract

Contract, billing and payment management

5 years after end of contract or last contact with inactive customer or supplier

Payment data

Payment of benefits

10 years (Article L 123-22 of the French Commercial Code), after the end of the service or the last contact from the inactive customer or supplier

Identification and contact data – Inactive customers

Sending information about our products and services.

3 years after the end of the commercial relationship or the last contact from the inactive customer

Internet identification and contact data

Sending information on the evolution of our publications and offers

3 years from unsubscription or last contact by the customer

Data generated by cookies

Data related to your browsing on our online services

Service operation and optimization

Visitor measurements.

Personalized content and advertising

13 months maximum

Video surveillance data

Identification data related to your visit to a GARDEL site

Protecting people and property

30 days maximum

5. Recipients of personal data

Your personal data will be communicated to the following persons:

5.1 Internal to the Company :

Your data will be communicated to employees of the company’s internal departments:

  • Sales staff
  • Administrative staff (billing and collection).
  • Accounting department staff (Payment of benefits and services).
  • Security department staff (site access, video surveillance).

In accordance with regulations, access to your data is based on individual, limited and supervised access authorizations.

5.2 To our subcontractors :

Your personal data may be processed from time to time by subcontractors of GARDEL SA (within the meaning of Article 4.8 of the RGPD) in a strictly regulated manner. They are never communicated to third parties for commercial purposes.

They provide services on our behalf, in particular:

  • Provision of products and services, to be able to provide you with our Services (such as warehousing and delivery, software development, web hosting and management).
  • Platform for managing supplier compliance solutions
  • Secure data hosting for business software.
  • Software support management to facilitate the management of grower, customer and prospect files.
  • Professional and legal advice for business, financial or human resources purposes.
  • Security and access control management at GARDEL SA sites.
  • Safety referent
  • Management and maintenance of video surveillance systems at GARDEL SA sites.
  • Hardware and software maintenance for our information systems and video surveillance system.

5.3 Social networking platforms :

The use of social networks to interact with our Sites and applications (in particular the “share” buttons on Facebook, Twitter, Instagram, LinkedIn) is indeed likely to result in data exchanges between the Company and these social networks. We therefore invite you to consult the personal data management policies of the various social networks to find out about the collection and processing they carry out on your data.

5.4 To authorized public bodies :

Your personal data may be sent to public bodies in order to comply with Gardel SA’s legal obligations.

6. Transfer of data outside the European Union

We store your personal data in the European Union. However, if we were to transfer your data to subcontractors or business partners outside the Union, we would ensure that the processing is governed by an adequacy decision of the European Commission concerning certain countries ensuring an adequate level of protection, the standard contractual clauses (SCC) of the European Commission and internal company rules (BCR) that ensure a sufficient level of protection of privacy and fundamental rights of individuals.

7. Your rights

In accordance with the aforementioned legal and regulatory provisions, you have :

  • A right of inquiry
  • A right of access to your data
  • A right of rectification
  • A right to erasure
  • A right to limit the processing of your data
  • A right to the portability of your data to a certain extent, i.e. the right to receive the personal data you have provided us with in a structured, commonly used format and the right to transmit this data to another data controller.
  • the right to object to the processing of your personal data.
  • the right to object to the use of your data for prospecting purposes, in particular for commercial purposes.
  • A right to object to marketing profiling, which means that you will continue to receive commercial solicitations, but these will be less relevant and will no longer be targeted according to your centers of interest.
  • The right to define general and/or specific directives concerning the fate of your personal data and the manner in which you wish your rights to be exercised after your death. In this respect, in the event of your death, your data will be deleted, unless it is required to be kept for a specific period of time for reasons relating to our legal and regulatory obligations and/or statutory limitation periods, and after having been communicated to a third party designated by you.

You can exercise your rights by contacting the Data Protection Officer :